When you receive a new evaluation and you see that you are not able or suitable to make an evaluation then click the "Return"-button.
A new pop-up is displayed.
Select "Bias" if you see a risk of bias. The system will automatically re-assign the evaluation to another medical advisor within the same expertise area.
Select "Wrong speciality" if you believe that the evaluation should be made by a medical advisor in another expertise area. You select the expertise area that you think is appropriate for this evaluation and write an explanatory comment. The evaluation is then automatically recalled and set to draft. Your comment and recommended expertise area is displayed to the claims handler who will make a decision on how to proceed.
Select "Other" if you return for some other reason. The evaluation is removed from your list and sent to Mavera support.